WE WANT YOUR TILDE PURCHASE TO FEEL RIGHT
FROM THE VERY FIRST MOMENT.
IF YOU NEED TO MAKE AN EXCHANGE OR RETURN,
WE ARE HERE TO HELP YOU.

1. Exchange Window

You can request an exchange within 10 calendar days of receiving your order.

2. Item Conditions

To be eligible exchange or return, items must:

• Be unused

• Retain original tags

• Be in perfect, unworn condition

• Be returned with original packaging

This ensures each piece meets our standards.

3. Exchanges

You can request an exchange for:

• Size

• Color

• Reference (subject to availability)

Once we receive the garment and confirm its condition, we will ship your replacement item.

4. Shipping Costs

• For exchanges due to customer decision, shipping coasts are the responsibility of the costumer.

• If there was an error with your order, TILDE covers the shipping costs.

5. Refunds

You can request a refund for your purchase within 5 calendar days of order delivery, provided the conditions described in point 2 are met.

• The shipping cost for the return is borne by the customer.
  
  
• The refund will be processed to the original payment method once we’ve  received and verify the item.
  
  
• If an exchange is not possible due to availability, a refund will also be processed.

6. Request Process

To initiate an exchange or return, please email us at:

usa.tilde@gmail.com

Including:

• Order number

• Full name

• Reason for the request

We’ll get back to you as soon as possible to assist you.

7. Final Considerations

• TILDE is not responsible for losses or damages in shipments managed directly by the customer.

• Exchange or replacement times depend on inventory availability.